Right of Withdrawal

These instructions apply to consumers entering a paid distance or off-premises service contract where a statutory withdrawal right exists. A non-binding enquiry or free first conversation is not such a paid contract.

Right of withdrawal

You may withdraw from the contract within 14 days without giving a reason. The period is 14 days from the conclusion of the contract. To exercise this right, tell us (LM Project Advisory UG (haftungsbeschränkt), Frauenthal 7, 20149 Hamburg, Germany, email: projects@lev-miller.de, telephone: +49 40 46663746) of your decision in a clear statement, for example by letter or email. You may use the model below but are not required to. Sending your statement before the period expires is sufficient.

Effects of withdrawal

Following a valid withdrawal we reimburse payments received without undue delay and no later than 14 days after receiving your statement. We normally use the same means of payment unless expressly agreed otherwise and charge no reimbursement fee. If you expressly requested that services start during the withdrawal period, you must, subject to the legal requirements, pay a proportionate amount for services provided up to your notice compared with the full agreed scope. This requires, in particular, proper instructions and your express request.

Early start and full performance

For paid services, the right expires early only after the agreed service is fully performed if, before work starts, you expressly consented to starting during the withdrawal period and acknowledged that full performance causes the right to expire. For off-premises contracts the consent must be on a durable medium. Partial work or a signature alone does not end the right. The necessary declarations are obtained separately when engaging us.

Model withdrawal form